Hi, Suzy! We sincerely apologize for the mishaps in your recent order. We understand how important this keepsake is to you, and we're committed to making things right. Our team will promptly produce a replacement pendant with the correct engraving. Once it's ready, we'll send you a new tracking link to the email address we have on file.

We're sorry we missed these issues before assembly and shipment, but rest assured, we're here to correct them. You should receive an email from us shortly with further details.

Thank you for your understanding and patience.

Silvercut Team

Hello, Corey! We’re truly sorry about the delay and completely understand your frustration, especially with it being the holiday season. We’re also saddened by the delays as logistics have been heavily impacted by the sheer volume of parcels being delivered worldwide. Before the holiday rush, deliveries were much smoother and often quicker than the usual 2-3 week timeline. Unfortunately, the current circumstances have caused unexpected delays.

We’ve already reached out to our logistics team to nudge our shipping partner and push for the delivery of your order. Rest assured, we’re doing everything we can to ensure your package reaches you as soon as possible.

Thank you for your patience, and we’re optimistic that once your order arrives, it will be worth the wait.

Silvercut Team

Hi, Katina! We sincerely apologize for the inconvenience this has caused. We send order confirmation and tracking link emails to the email address provided at checkout. If you haven’t received them, they may have been filtered to your Spam or Junk folder.

Upon checking, your order was delivered on the 21st of December. We also reached out via email regarding this, but if you still haven’t received the package, please don’t hesitate to contact us directly at support@silvercut.com or through our social media platforms, Instagram and Facebook Messenger. Rest assured, we’re here to assist you in any way we can to resolve this. Thank you for your patience and understanding.

Silvercut Team

Hi, Tim! Thank you for following up, and we truly appreciate your patience as we address your concerns. We’d like to clarify that we are based in Sweden as stated in our website, which is why our shipments must go through international transit and customs clearance before entering the U.S. The customs process is dependent on various factors and can sometimes take longer, especially during the busy holiday season.

Regarding transit timelines, we estimate 2-3 weeks for standard international shipping. This information is available on our website in the Shipping Policy here: https://silvercut.com/policies/shipping-policy However, we understand how frustrating it can be to wait, especially for a Christmas gift, and we are deeply sorry for any inconvenience caused by the slow logistics this holiday season.

We are confident your package is moving through the necessary processes and will arrive in time for the holidays. If there’s anything else we can do to assist, please don’t hesitate to let us know—we’re here to help!

Silvercut Team

Hi, David! We’re sorry to hear about the trouble and appreciate you reaching out! If you haven’t received your order confirmation email, even after checking your Spam inbox, please email us at support@silvercut.com It’s possible that the email address submitted at checkout was incomplete or incorrect, as we send all notifications, including order confirmation, to the email provided.

To help us investigate further, kindly share the full name associated with the order or the order number provided at checkout. We’ll be happy to assist and ensure your concern is resolved promptly!

Silvercut Team

Hi, Devi! Thank you so much for your amazing feedback! We’re over the moon to hear how much you love the keychain, necklace, and the gift presentation. It truly means the world to us. ❤️ Your kind words about our customer service made our day! Sending lots of love right back to you in Canada. ✨

Silvercut Team