Hi, Suzy! We sincerely apologize for the mishaps in your recent order. We understand how important this keepsake is to you, and we're committed to making things right. Our team will promptly produce a replacement pendant with the correct engraving. Once it's ready, we'll send you a new tracking link to the email address we have on file.

We're sorry we missed these issues before assembly and shipment, but rest assured, we're here to correct them. You should receive an email from us shortly with further details.

Thank you for your understanding and patience.

Silvercut Team

Hello, Corey! We’re truly sorry about the delay and completely understand your frustration, especially with it being the holiday season. We’re also saddened by the delays as logistics have been heavily impacted by the sheer volume of parcels being delivered worldwide. Before the holiday rush, deliveries were much smoother and often quicker than the usual 2-3 week timeline. Unfortunately, the current circumstances have caused unexpected delays.

We’ve already reached out to our logistics team to nudge our shipping partner and push for the delivery of your order. Rest assured, we’re doing everything we can to ensure your package reaches you as soon as possible.

Thank you for your patience, and we’re optimistic that once your order arrives, it will be worth the wait.

Silvercut Team

Hi, Katina! We sincerely apologize for the inconvenience this has caused. We send order confirmation and tracking link emails to the email address provided at checkout. If you haven’t received them, they may have been filtered to your Spam or Junk folder.

Upon checking, your order was delivered on the 21st of December. We also reached out via email regarding this, but if you still haven’t received the package, please don’t hesitate to contact us directly at support@silvercut.com or through our social media platforms, Instagram and Facebook Messenger. Rest assured, we’re here to assist you in any way we can to resolve this. Thank you for your patience and understanding.

Silvercut Team

Hi, Tim! Thank you for following up, and we truly appreciate your patience as we address your concerns. We’d like to clarify that we are based in Sweden as stated in our website, which is why our shipments must go through international transit and customs clearance before entering the U.S. The customs process is dependent on various factors and can sometimes take longer, especially during the busy holiday season.

Regarding transit timelines, we estimate 2-3 weeks for standard international shipping. This information is available on our website in the Shipping Policy here: https://silvercut.com/policies/shipping-policy However, we understand how frustrating it can be to wait, especially for a Christmas gift, and we are deeply sorry for any inconvenience caused by the slow logistics this holiday season.

We are confident your package is moving through the necessary processes and will arrive in time for the holidays. If there’s anything else we can do to assist, please don’t hesitate to let us know—we’re here to help!

Silvercut Team

Hi, David! We’re sorry to hear about the trouble and appreciate you reaching out! If you haven’t received your order confirmation email, even after checking your Spam inbox, please email us at support@silvercut.com It’s possible that the email address submitted at checkout was incomplete or incorrect, as we send all notifications, including order confirmation, to the email provided.

To help us investigate further, kindly share the full name associated with the order or the order number provided at checkout. We’ll be happy to assist and ensure your concern is resolved promptly!

Silvercut Team

Hi, Devi! Thank you so much for your amazing feedback! We’re over the moon to hear how much you love the keychain, necklace, and the gift presentation. It truly means the world to us. ❤️ Your kind words about our customer service made our day! Sending lots of love right back to you in Canada. ✨

Silvercut Team

Hello, Mark! We are really sorry to hear about the trouble with your order. It’s definitely not the experience we want for you. If you could fill out our Complaint Form, we’ll take a close look at what happened and get back to you with some feedback and hopefully a solution. Thanks for letting us know, and we’ll do our best to make it right!

Silvercut Team

Oh wow, thank you so much, Emily! 😊 We're super happy to hear how much you love your keepsake! It's so heartwarming to hear such wonderful feedback regarding our products and customer service. We're always here to help, and we are excited to craft more keepsakes for you in the future!

Silvercut Team

Thanks a bunch, Andi! We're over the moon that you're happy with your keepsake. We hope to serve you again in the future. Thanks again, and have a wonderful day! 😊

Silvercut Team

Hi, Jennifer! Thank you for your thoughtful feedback! We're glad to hear that you're impressed with the detail and that the keepsake will help honor the memory of your sister's furbaby. We understand your concerns about the size—just to clarify, the size is measured in diameter, or from the farthest ends. We appreciate your insights and hope the keepsake brings comfort. If you have any other questions or need assistance, please don't hesitate to reach out.

Silvercut Team

Hi, Jaelynne! Thank you from the bottom of our hearts for choosing Silvercut for such a special occasion! Hearing about your experience warms our hearts. We're so glad we could be a part of such a meaningful moment for you and your mom. ❤ Your kind words and recommendation mean everything to us! We're excited to help you create another heartfelt gift for Father's Day. If there's anything else you need or any other special events coming up, please don't hesitate to reach out.

Silvercut Team

Hi, Lindsay! That's wonderful to hear! It must have been a meaningful and heartfelt gift for your parents during such a difficult time. We're honored to craft the keepsake and it warms our hearts that they love it. If you ever need anything else, feel free to reach out. Thank you so much for supporting Silvercut!

Silvercut Team

Hi, Emma! Thank you so much for sharing your wonderful experience! It's incredibly heartwarming to hear that your necklace has maintained its beauty and quality over the years. We strive for this level of quality and detail in all our pieces, and your satisfaction truly means the world to us. Thank you for recommending us – it's customers like you who make our work so fulfilling. We look forward to creating more lasting memories for you and your loved ones!

Silvercut Team

Hej, Emilia! Vi är så glada att du älskar ditt nya minnessak! Skål för all glädje och alla leenden det ger dig varje gång du ser det!

Silvercut Team

Hej, Elin! Vi är så glada att höra att du är nöjd med ditt halsband och att det har blivit ett fint minne av din älskade Solo. Tack för att du delade detta med oss. Vi är här för dig om du behöver något mer.

Hi, Izzy! Your message truly warms our hearts. We're honored that you chose our keychain as a meaningful gift for your boyfriend during such a tender time. It's wonderful to hear that you appreciated the detailing and the care we put into our packaging. We understand your thoughts on the size and appreciate your honest feedback. Our aim is always to craft something special that reflects care and thoughtfulness. We look forward to the opportunity to serve you again in the future and are truly grateful for your recommendations. Thank you for trusting us with such an important gesture.

Silvercut Team

Hello, Chantal! Thank you for sharing your kind thoughts with us. If there's anything more we can do for you in the future, please don't hesitate to reach out.

Silvercut Team