The quality of the picture is important. Make sure to only upload sharp photos where the subject is in focus and all the contours are clearly visible. A modern smartphone does the job!
Lighting is important! The light source should preferably shine straight onto the subject. If the picture is very dark, it is difficult for us to know exactly where to engrave and it will make the final product less detailed, especially on pets with black fur.
We recommend to do 1 animal or person per pendant. If you really want both of your pets on the same pendant, make sure that all the animals are positioned next to eachother with little to no space in between them. Keep in mind that using multiple pets does not increase the diameter size of the finished pendant.
No ifs, no buts.
Our #1 priority is for you to feel happy and excited with your purchase.
That means we stand by our product 100%, no questions asked, no ifs, no buts.If you have a problem, we want to solve it.
If you don't like your Silvercut™, we'll replace it. Whatever it takes.
Just reach out to our Customer Support Team. We're here for you.