I ordered 3 keychains on December 3 that were meant to be Christmas presents. I received a confirmation number ( 006XWKFYL) but never received a tracking number. The payment went through to my bank on the 3rd. Very disappointed since I put the order in early enough to be received for Christmas. I see the reviews with how great the products are and was really excited to receive these items and give them as gifts.
Hi, Katina! We sincerely apologize for the inconvenience this has caused. We send order confirmation and tracking link emails to the email address provided at checkout. If you haven’t received them, they may have been filtered to your Spam or Junk folder.
Upon checking, your order was delivered on the 21st of December. We also reached out via email regarding this, but if you still haven’t received the package, please don’t hesitate to contact us directly at support@silvercut.com or through our social media platforms, Instagram and Facebook Messenger. Rest assured, we’re here to assist you in any way we can to resolve this. Thank you for your patience and understanding.
Silvercut Team
Order X257712... I'm still not getting a straight answer. Everything shows it is coming out of NJ and nothing out of the country. However the message I got says that it has to clear customs when it gets to the US. I've done decades of international shipping. Air freight takes a day at most and most have to clear customs in route. Over the ocean takes as fast as 17 days from Shanghai to LA/Long Beach port. Clearing customs 2-3 days before arriving in the country. Heaven forbid if customs wants to do an inspection. That will take days if not weeks. Now where on the company's website shows transit of 3 business weeks (min 21 days) and it hasn't left the origin port. Merry Christmas.... 😥
Hi, Tim! Thank you for following up, and we truly appreciate your patience as we address your concerns. We’d like to clarify that we are based in Sweden as stated in our website, which is why our shipments must go through international transit and customs clearance before entering the U.S. The customs process is dependent on various factors and can sometimes take longer, especially during the busy holiday season.
Regarding transit timelines, we estimate 2-3 weeks for standard international shipping. This information is available on our website in the Shipping Policy here: https://silvercut.com/policies/shipping-policy However, we understand how frustrating it can be to wait, especially for a Christmas gift, and we are deeply sorry for any inconvenience caused by the slow logistics this holiday season.
We are confident your package is moving through the necessary processes and will arrive in time for the holidays. If there’s anything else we can do to assist, please don’t hesitate to let us know—we’re here to help!
Silvercut Team
I ordered a key chain weeks ago and was never given a tracking number or anything. All I get are spam emails from them. Here’s proof of the paid sale
Hi, David! We’re sorry to hear about the trouble and appreciate you reaching out! If you haven’t received your order confirmation email, even after checking your Spam inbox, please email us at support@silvercut.com It’s possible that the email address submitted at checkout was incomplete or incorrect, as we send all notifications, including order confirmation, to the email provided.
To help us investigate further, kindly share the full name associated with the order or the order number provided at checkout. We’ll be happy to assist and ensure your concern is resolved promptly!
Silvercut Team
I couldn't be more thrilled! I ordered one Keychain, received it then ordered two more and a necklace.
The product itself is beautiful. The gift box and packaging is way way beyond expectations! Fabulous presentation for a gift!!!!
Worth every penny!
Thank you Silvercut! You guys and your customer service is exceptional.
Love from Canada.
Hi, Devi! Thank you so much for your amazing feedback! We’re over the moon to hear how much you love the keychain, necklace, and the gift presentation. It truly means the world to us. ❤️ Your kind words about our customer service made our day! Sending lots of love right back to you in Canada. ✨
Silvercut Team
I entered the text but apparently it seems there is some complication by the business including your requested personalised text. This gift has become pointless due to the lack of clarity.
1*
Be very careful when ordering otherwise you may become unsatisfied with your order.
Hello, Mark! We are really sorry to hear about the trouble with your order. It’s definitely not the experience we want for you. If you could fill out our Complaint Form, we’ll take a close look at what happened and get back to you with some feedback and hopefully a solution. Thanks for letting us know, and we’ll do our best to make it right!
Silvercut Team
Oh My Goodness!!! This is Amazing!!!! I absolutely love it. It’s so Amazing! Silvercut is an Awesome company and excellent customer service. They went above and beyond. I will cherish this keychain forever. And I will definitely be coming back for more. Thank you!!
Oh wow, thank you so much, Emily! 😊 We're super happy to hear how much you love your keepsake! It's so heartwarming to hear such wonderful feedback regarding our products and customer service. We're always here to help, and we are excited to craft more keepsakes for you in the future!
Silvercut Team
Worth the wait, worth every penny. The quality and clarity is exactly as expected even with how small it is. I couldn't ask for anything better. Beautiful beautiful work. Absolutely love it
Thanks a bunch, Andi! We're over the moon that you're happy with your keepsake. We hope to serve you again in the future. Thanks again, and have a wonderful day! 😊
Silvercut Team
