Hi, Tim! Thank you for following up, and we truly appreciate your patience as we address your concerns. We’d like to clarify that we are based in Sweden as stated in our website, which is why our shipments must go through international transit and customs clearance before entering the U.S. The customs process is dependent on various factors and can sometimes take longer, especially during the busy holiday season.
Regarding transit timelines, we estimate 2-3 weeks for standard international shipping. This information is available on our website in the Shipping Policy here: https://silvercut.com/policies/shipping-policy However, we understand how frustrating it can be to wait, especially for a Christmas gift, and we are deeply sorry for any inconvenience caused by the slow logistics this holiday season.
We are confident your package is moving through the necessary processes and will arrive in time for the holidays. If there’s anything else we can do to assist, please don’t hesitate to let us know—we’re here to help!
Silvercut Team